FAQs

Frequently asked questions

Ordering wine

How do I place an order?

Orders can be placed using our website’s Online Shop, or by calling (613) 889-6462, or via e mail to sasa@croatiaunpacked.com. Note: you must be 19 years of age or older to purchase.



Do you offer mixed cases?

Yes! As of June of 2020, the AGCO (Alcohol and Gaming Commission of Ontario) changed the laws to allow licensed Ontario wine agencies to sell mixed cases. You can view our online shop to see our current selection of Mixed Cases. We are regularly expanding our mixed case selections, so be sure to subscribe to our newsletter to stay up to date on our latest offerings.



Can I create my own mixed case?

Unfortunately not. AGCO rules allow us to offer mixed cases of 6 or 12 bottles, but they do not allow the consumer to assemble their own case of individual bottles.



What if I only want 1 or 2 bottles?  Can I buy these from you?

No, not directly from our website. According to AGCO rules, we are only allowed to sell wines in case format through our website. The majority of our wines are available by the bottle at the LCBO (Vintages or Online). Just click on the wine in our Online Shop and you will find the link to the LCBO product page.



Are your wines available at the LCBO?

Yes. The majority of our wines are available by the bottle at the LCBO (Vintages or Online). Just click on the wine in our Online Shop and you will find the link to the LCBO product page.



Making payment

Which payment methods to do accept?

We accept payment via Mastercard, Visa and American Express.



Which currency to you charge in?

All prices are listed and charged in Canadian dollars.



Shipping & delivery

Where do you ship?

We are licensed to sell and deliver wines in the province of Ontario. We can ship wine anywhere within the province.



How much is delivery?

We are currently offering contact-free delivery, right to your door across Ontario for a flat rate of $20 (including HST). Some postal codes and exceptions may apply. Please contact us at sasa@croatiaunpacked.com or call (613) 889-6462 if you have questions regarding delivery to your area.



When can I expect delivery?

Orders will be delivered in 3-6 business days. Due to COVID-19 orders need to be received by end of day Tuesday to be delivered before the weekend. (Some exceptions may apply, depending on Postal Code.) Please note these times are subject to government and holiday closures of the LCBO warehouse. You will be notified after ordering of your scheduled delivery date.



Who will deliver my wine?

We ship within Ontario via private courier. Government regulations require that individuals receiving wine orders are 19 years of age or older and are not intoxicated. Delivery agents are obligated to ask for proof of age (requiring two pieces of government issued identification with proof of age) and a signature of receipt.



Do you offer contact-free delivery?

Yes. Due to the COVID-19 pandemic and social distancing requirements, we are currently offering contact-free delivery to your door.



Do you offer curbside pickup?

No, we do not offer curbside pickup at this time.



Do you ship outside of Ontario / across Canada?

We are currently only licensed to sell and deliver wines in the province of Ontario.



Can I pick up my order myself?

Unfortunately not. Ontario regulations stipulate that only licensed couriers or wine agencies can retrieve wines from the LCBO warehouse.



Returns & exchanges

What happens if the wine is faulty?

Unfortunately this can occasionally happen! If you experience this, please contact us at sasa@croatiaunpacked.com or call us at (613) 889-6462.



Do you accept returns and exchanges?

No, unfortunately we do not accept returns or offer exchanges after the wine has been purchased.