Frequently asked questions
How do I place an order?
Orders can be placed using our website’s Online Shop, or by calling (613) 889-6462, or via e mail to email@example.com.
Do you offer mixed cases?
Yes! As of June of 2020, the AGCO (Alcohol and Gaming Commission of Ontario) changed the laws to allow licensed Ontario wine agencies to sell mixed cases.
Can I create my own mixed case?
Unfortunately not. AGCO rules allow us to offer mixed cases of 6 or 12 bottles, but they do not allow the consumer to assemble their own case of individual bottles.
What if I only want 1 or 2 bottles? Can I buy these from you?
No, not directly from our website. According to AGCO rules, we are only allowed to sell wines in case format through our website.
Are your wines available at the LCBO?
Yes. The majority of our wines are available by the bottle at the LCBO (Vintages or Online). Just click on the wine in our Online Shop and you will find the link to the LCBO product page.
Which payment methods to do accept?
We accept payment via Mastercard, Visa and American Express.
Which currency to you charge in?
All prices are listed and charged in Canadian dollars.
Shipping & delivery
Where do you ship?
We are licensed to sell and deliver wines in the province of Ontario. We can ship wine anywhere within the province.
How much is delivery?
We are currently offering contact-free delivery, right to your door across Ontario for a flat rate of $20 (including HST). Some postal codes and exceptions may apply.
When can I expect delivery?
Orders will be delivered in 3-6 business days.
Who will deliver my wine?
We ship within Ontario via private courier.
Do you offer contact-free delivery?
Yes. Due to the COVID-19 pandemic and social distancing requirements, we are currently offering contact-free delivery to your door.
Do you offer curbside pickup?
No, we do not offer curbside pickup at this time.
Do you ship outside of Ontario / across Canada?
We are currently only licensed to sell and deliver wines in the province of Ontario.
Can I pick up my order myself?
Unfortunately not. Ontario regulations stipulate that only licensed couriers or wine agencies can retrieve wines from the LCBO warehouse.
Returns & exchanges
What happens if the wine is faulty?
Unfortunately this can occasionally happen!
Do you accept returns and exchanges?
No, unfortunately we do not accept returns or offer exchanges after the wine has been purchased.