SHIPPING POLICY

We are licensed to sell and deliver wines in the province of Ontario. We can ship wine anywhere within the province.   Shipments are delivered by private courier or by us directly.

Orders will be delivered in 3-6 business days.

Due to COVID-19 orders need to be received by end of day Tuesday to be delivered before the weekend. (Some exceptions may apply, depending on Postal Code.)  Please note these times are subject to government and holiday closures of the LCBO warehouse. You will be notified after ordering of your scheduled delivery date.

We are currently offering contact-free delivery, right to your door across Ontario for a flat rate of $20 (including HST). Some postal codes and exceptions may apply.Please contact us at sasa@croatiaunpacked.com or call (613) 889-6462 if you have questions regarding delivery to your area.

Government regulations require that individuals receiving wine orders are 19 years of age or older and are not intoxicated.  Delivery agents are obligated to ask for proof of age (requiring two pieces of government issued identification with proof of age) and a signature of receipt.

RETURN POLICY

Unfortunately we do not accept returns or offer exchanges after the wine has been purchased.

Wine can occasionally have a fault.

If you experience this, please contact us at sasa@croatiaunpacked.com or call us at (613) 889-6462.